Refund and Returns Policy

• Eligibility: 7 days from delivery, or from purchase on a local pickup. An item sold as ‘Used’ must come back in the same used condition; an item sold as ‘New’ must come back unused, undamaged and in its original packaging.
• Starting a return: email george@clearancevault.com with your order number or receipt and which item you’re returning. We’ll send a return address, or set a time to drop it off in Charlotte, NC.
• Return shipping: we pay it if the item arrived damaged or wasn’t as described. Otherwise it’s yours to pay, and the original outbound shipping is not refunded.
• Refunds: we email you when the item arrives and is inspected, either way. Approved refunds go back to your original payment method within 14 days.

What can’t be returned

• Items listed as ‘Broken’ or ‘Used, poor condition’ — those are sold as-is.
• Perishables, intimate or sanitary goods, and health and personal care items.